Got a quick minute to chat? I’ve been wanting to share something with you as you lead in the midst of the election cycle in the USA or when your political election takes place in your country. When the dust settles on the election and the new country leader is declared, one thing will still be as true as it is right now. You’ll still be the one leading your firm the day after the election. Your team members will still come to work the day after the winner is declared. They’ll still be looking to you for leadership, for a paycheck, for a sense of community at their workplace.
What do they want most that only you can deliver? It’s meaning. That meaning they’re looking for begins with you and your leadership. To be sure, what Washington DC does actually can impact your business significantly, however, the president of the United States or the leader of any country does not lead your firm. You do. It’s an enterprise entrusted to you to lead as a steward. It’s a place where people look to you for answers, where people want to be part of a team that cares about them and where people want to be valued, appreciated, and loved. The next president of the country will not show up this week at your office to encourage your team, fix a broken piece of equipment, hire the next team member, sell a big account, or cast a bold vision about how your team will reach your goals and impact the culture.
As we find ourselves mid-October and a blink away from a new calendar year, it is an opportunity to prepare for how we view transitions. Transitions allow for reflection and renewal, for letting go and beginning anew, and for learning from the past and creating the future. Instead of laying out trends for the next year, I would like to comment on a fundamental enabler of any transition: hope. Leaders who want to improve, CEO’s who work toward excellence, HR professionals who aspire to deliver more value, and employees who seek well-being all achieve their transitions by realizing hope.
Hope integrates many of the positive traits that shape transitions for others and matter to me personally: learning, patience, service, faith, humility, optimism, gratitude, and so forth. I send hundreds of formal and informal e-mails every month to invite people to programs, to thank people for attending programs, to check in on those I mentor, and to stay connected to those I care about. I begin almost every one of these notes with “Hope you are well.” Hope is one of my personal desires, tag lines, and biases and an enabler of any transition.
If I could implant one trait in my family, friends, and colleagues who are undergoing continual transition, it would be hope.
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In today’s competitive landscape, businesses relentlessly pursue results, but not all results are created equal. While financial profit is often the primary goal, focusing solely on maximizing shareholder value can lead to negative consequences like labor abuses, environmental damage, and unethical practices. Instead, businesses should aim for something greater: fostering Economic, Social, and Spiritual Capital, creating a flourishing environment for all stakeholders.
To achieve this, leaders need three key components: a long-term coach to guide them through challenges, a trusted group of peers for support and accountability, and a principle-driven operating system to ensure that values are integrated into the business. By embracing these elements, businesses can pursue not just financial success, but true, holistic flourishing.
Ready to learn more about stewarding a High Impact Business?
I’ve been thinking about learning… the lifelong kind. The kind that says, "I’m not too old to learn something new". The kind that says, "I should listen when people want to tune me up a bit because I have a blind spot". The sage who wrote Proverbs in the Bible tells us that if we teach people who are already wise, that they will be wiser still. “Instruct the wise and they will be wiser still” Proverbs 9:9. Don’t you want to be that guy?!
But as He who called you is holy, you also be holy in all your conduct, because it is written, “Be holy, for I am holy.” - 1 Peter 1:15-16 (NKJV)
Chick-fil-A Servant Spirit: In Theory
Awhile ago, I read an issue of In Touch, the magazine produced by Dr. Charles Stanley’s church, First Baptist Atlanta. The publication featured an article titled: “Dan Cathy: Leading the Next Generation at Chick-fil-A.” The article mentioned that Mr. Cathy “spends most of his time traveling, helping with grand openings for new franchises, staying attuned to customers’ needs, and modeling a servant spirit for the employees.”
The fact that Chick-fil-A includes “modeling a servant spirit for employees” as a part of their corporate culture and one of their most critical business imperatives speaks volumes for their focus on servant leadership. In the article, Dan states:
God wants to use the local church to make a difference. There are so many negative forces going on in our society. This is a fallen culture that we live in…but if we’ll acknowledge God in all our ways, then not only for us as a family and as a business but even for us all as a nation, God will continue to direct our paths.
Chick-fil-A Servant Spirit: In Practice
I had the unique opportunity to experience Dan Cathy’s humble attitude and servant leadership approach in person when I recently had the pleasure of meeting and chatting with him at a Dallas Regional Chamber of Commerce luncheon where he was the keynote speaker.
During his powerful presentation, he shared a number of interesting items and artifacts and explained how each symbolized specific leadership principles. One of these articles was a shoe brush. Dan explained how it was used for brushing and shining shoes, but, for him, it also represented the importance of remaining a humble servant and reminded him of how Jesus washed the feet of His disciples.
Well, after explaining this, Dan asked a gentleman from the audience to come and stand beside him. And to our utter amazement, Dan got on his knees and actually rolled up the cuffs of the man’s trousers and brushed and shined his shoes! When he finished, he pulled the cuffs back down, stood up, and gave the man a hug! Dan explained that this is the type of servant attitude that he tries to impart to his employees. Dan’s actions transcended his words in an extraordinary way and left an affirmative, indelible impression that I will never forget.
We must always pray for spiritual discernment in creating a corporate culture that is not only authentic, but also honors God. You should be so much of a positive influence on others that their lives should be enhanced as a result of being under your leadership and authority. I believe the definition of an exceptional leader is one who serves and enhances the lives of others by moving them closer to God and the achievement of their spiritual calling and purpose. If you can create a culture to facilitate this, then you are one step closer to truly transforming the workplace and marketplace.
